Kore’sy Return & Exchange Policy
Clarity Begins with Care — Even When You Change Your Mind
At Kore’sy, your satisfaction is part of our promise. If your purchase wasn’t quite right, we’re here to help make it right. Please review the details below for returns and exchanges made through www.koresy.com.
🕊️ Change of Mind Returns
- Contact our Customer Support team by end of the next business day after receiving your order at support@koresy.com.
- Products must be returned within 7 days of delivery.
- Items must be unopened, unused, and in original saleable condition (including packaging).
- Approved returns will be refunded to the original payment method (excluding original shipping fees).
Returns requested after this window will not be eligible for refund or exchange.
🌿 Allergic Reactions / Skin Sensitivities
Your skin’s comfort matters. If you experience a reaction:
- Notify us by end of the next business day after delivery.
- We may request details and photos to better understand the issue.
- You may choose a full refund or product exchange.
📦 Damaged or Defective Products
We take care in packaging, but if your item arrives damaged or defective:
- Contact us immediately at support@koresy.com with your order number and clear photos of the issue.
- Keep the original packaging for inspection.
- Once confirmed, we’ll either:
- Refund the full product cost to your original payment method, or
- Replace the item and ship the replacement free of charge.
Shipping fees are non-refundable, except in cases of damaged or defective products.
🚚 How to Return Your Order
Once approved by our team:
- We’ll issue a Return Authorization Number and return instructions.
- Ship the item using a trackable service — we are not responsible for lost returns.
- Returns without prior authorization may not be accepted.
If you have any questions, feel free to reach out to us at support@koresy.com.
We’re here to help, every gentle step of the way.
